We reserve the right to change, discontinue or improve recipes and decorations from time to time in line with customer demand and seasonal availability. Please also note due to the handmade nature of our products, height and weight can fluctuate from time to time. All our images on print and digital media are for display and not to scale. Our standard cake sizes are all estimate 24cm.
Our team will inform you if there are any major changes, but we will do our best to ensure that it looks like what you see on our website.
Please note all our cakes are usually shipped within 2-3 working days (Witbank, Middelburg only.)
Our standard Same-Day Delivery is any time between 9AM and 5PM. We unfortunately cannot give you an exact time of delivery for this service but every effort will be made to deliver your order as soon as possible. Online orders placed after 13h00 will be delivered the next day. Orders placed on a Saturday and Sunday will only be delivered on the Monday. Orders placed on a Saturday and Sunday will only be delivered on the Monday.
- Whilst every attempt is made to reproduce the product as shown in the image, from time to time particular flowers and other items may not be available. In such cases, we will always find the closest possible substitute.
- The size shown in the image displayed is medium as shown.
- A vase is not supplied. Please add a vase if it is preferred.
- If you’d prefer options other than those in the picture, please let us know in the Special Instructions field when you checkout. We will make every effort to accommodate your request where we can.
100% Satisfaction Guarantee
We understand that every time you order flowers, it’s to brighten someone’s day or to tell them that you’re thinking of them. We know just how important it is that both you and the recipient have the experience that you’re expecting when you shop with Kiley’s.
We have taken great care in selecting the best and most reliable florists and partners in South Africa.
People that we know and trust to deliver an outstanding experience every time.
If you feel that we, or our partners, have not lived up to this promise, please let us know and we’ll bend over backwards to make things right.