1. Detailed description of goods and/or services
Kiley`s Florist & Gift Shop (PTY) Ltd is a business in the floral industry that design and delivers beautiful, fresh luxury and bespoke flower bouquets, arrangements and gifts.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within same day and delivery confirmed by way of email via our in house delivery services.

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Kiley’s Florist & Gift Shop (PTY) Ltd is subject to availability. In cases of unavailability, Kiley`s Florist & Gift Shop (PTY) Ltd will refund the
client in full within 30 days. When payment has been made, your right to a refund is limited by our Terms and Conditions. In the event that we are unable to supply the flower product ordered or any substitute flower product, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and no later than 30 days after the intended delivery date. Neither ourselves, nor any courier or carrier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside of our reasonable control; these circumstances to include but not be limited to any adverse weather conditions such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

In the event of a complaint, Kiley’s Florist & Gift Shop (PTY) Ltd and its affiliates reserve the right to refund or replace depending on the circumstances, provided that the complaint was reported within 36 hours from the requested delivery date. Due to the nature of flowers and the responsibility of the recipient to care for them once delivered, no complaints will be accepted after this deadline has been reached. Complaints must be accompanied by a photograph of the product that is the cause of the complaint.

5. Customer Privacy policy
Kiley’s Florist & Gift Shop (PTY) Ltd are committed to protecting your privacy. This privacy policy applies to all the web pages related to this virtual marketplace. All the information provided in the online forms on the virtual marketplace is required to personally identify users that subscribe to this service. The information will not be used for anything other that what is stated in these Terms and Conditions. None of the information will be sold or made available to any third parties. The virtual marketplace may collect by way of cookie and tracking technology certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Virtual marketplace; the pages that you access while at the virtual marketplace and the Internet address of the virtual marketplace from which you linked directly to our virtual marketplace. This information is used to help improve the Virtual marketplace, analyze trends, and administer the virtual marketplace.

We may need to change this policy from time to time in order to address new issues and reflect changes on our virtual marketplace. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.

6. Payment options accepted
Payment may be made via Visa and MasterCard.

7. Card acquiring and security
Card transactions will be acquired for Kiley’s Florist & Gift Shop (PTY) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Kiley’s Florist & Gift Shop (PTY) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Kiley’s Florist & Gift Shop (PTY) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Kiley’s Florist & Gift Shop (PTY) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Kiley’s Florist & Gift Shop (PTY) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is owned by Kiley`s Florist & Gift Shop (PTY) Ltd based in South Africa (Directors Shaun Kiley).

14. Kiley`s Florist & Gift Shop (PTY) Ltd contact details
Company Physical Address: Shop 07A Ben Fleur Boulevard, Corner Paul Sauer and Da Vinci Streets, Emalahleni, 1039
Email: info@kileys.co.za Telephone: 082 301 7180 Website: www.kileys.co.za